Frequently Asked Questions

Ordering

How do I place an order?

Browse our collections, add items to your cart, and proceed to checkout. We accept all major credit cards and offer secure online payment.

Can I modify or cancel my order?

Please contact us as soon as possible at info@bemka.com. Once an order has been shipped, it cannot be modified or cancelled.

Shipping

How are perishable items shipped?

All perishable products are packed with gel ice packs in insulated containers and shipped via overnight delivery to ensure freshness upon arrival.

Do you ship internationally?

We currently ship within the United States. For international inquiries, please contact us at info@bemka.com.

Products

How should I store caviar?

Caviar should be stored in the coldest part of your refrigerator (32–38°F / 0–3°C). Once opened, caviar is best consumed within 2–3 days. Keep the tin sealed with the original lid or plastic wrap when not serving.

What is the shelf life of your products?

Shelf life varies by product. Unopened caviar tins typically last 4–6 weeks when properly refrigerated. Check individual product pages for specific storage guidelines.

Do you offer wholesale pricing?

Yes! We work with restaurants, hotels, caterers, and retailers. Visit our Wholesale page to submit an inquiry.

Returns

What is your return policy?

Due to the perishable nature of our products, food items cannot be returned. If your order arrives damaged, please contact us within 24 hours of delivery. See our Shipping & Returns page for full details.