Shipping & Returns

Shipping Information

At Bemka, we take the utmost care to ensure your perishable gourmet products arrive fresh and in perfect condition.

Shipping Methods

• Perishable Items (Caviar, Foie Gras, Fresh Seafood): Overnight shipping is required. Items are packed with gel ice packs and insulated packaging to maintain proper temperature during transit.
• Non-Perishable Items: Standard ground shipping (3–5 business days) or overnight shipping available.

Processing Time

Orders placed before 12:00 PM EST on business days are typically processed and shipped the same day. Orders placed after 12:00 PM or on weekends/holidays will be processed the next business day.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the items in your order. We offer free shipping on qualifying orders — check our current promotions for details.

Delivery Area

We currently ship to all 50 US states. For international shipping inquiries, please contact us at info@bemka.com.

Returns & Refunds

Inspection Upon Arrival

All deliveries must be inspected immediately upon arrival. Any claims regarding damaged or compromised products must be made within 24 hours of receipt. Please retain all original packaging and keep ice packs frozen until any issue is resolved.

Perishable Items

Due to the perishable nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or in unsatisfactory condition, please contact us immediately and we will work with you to resolve the issue — whether through a replacement shipment or a full refund.

Non-Perishable Items

Non-perishable items (accessories, gift sets, etc.) may be returned within 30 days of delivery in their original, unopened packaging for a full refund.

Carrier Delays

While we do our best to ensure timely delivery, refunds cannot be granted for shipments delayed by the carrier that are outside our control. If your tracking shows a delay, please contact the carrier directly and then reach out to us for further assistance.

Contact Us

For any shipping or returns questions, please email info@bemka.com or call (954) 462-0533.